I Forgot My Password, What do I do?


  1. On the Secure-Mail log in page ( click on the Forgot your password?

  1. Enter the email address you used to register for Brightsquid Secure-Mail™.
  2. An email will be sent to your address immediately with a link to the password reset page.  Follow the instructions to reset your password and log in to your account.

Password Notes:

  • Do not share your password with anyone, including coworkers and Secure-Mail Support agents.  Your Secure-Mail™ account should remain private. Each team member using the service will need their own log in details.
  • Passwords must be a minimum of 8 characters in length with at least one upper-case character and one number.



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