How to Send a Secure-Mail™ Message to a Colleague Who is Not Using Secure-Mail™

  1. Navigate to the Secure-Mail™ section of Brightsquid Dental Link.

  2. Click on the Compose Message button to create a new message.

  3. Enter your colleague's email address and press Tab, or Enter, to address the message.

    If the email address is valid (in the correct format Ex: Brightsquid will generate a temporary ID card in the To: field for this unregistered user.

    Note that if the email address you entered belongs to a registered Secure-Mail™ user, their ID card with their company name and photo (where available) will appear as you are typing.

  4. Enter a Subject for the message.  Note that Secure-Mail™ requires that a subject line be entered before sending the message.

  5. Optionally you may add attachments to the message. Click on Upload a fileto browse your computer or network drives to select one or more files to attach to your message. 

    Firefox and Chrome browser users may also drag and drop files from their computers directly to the Secure-Mail™ message. Internet Explorer does not support drag and drop uploading in Secure-Mail™ at the moment.

    Once a file has completed uploading its filename will be displayed under the Upload a File button, to remove an attached file click the red X icon to un-attach it.

  6. Notice that there are two text entry boxes for the body of the message to your colleague.  The top box Email Messageis the notification that will be delivered to the recipient's regular email and therefore is not secure.  The text entered in the Secure-Mail™ box and the attachments are only visible inside of the Secure-Mail™ inbox and therefore are secure and compliant.

    Brightsquid recommends only entering Protected Health Information (PHI), such as name, date of birth and medical condition in the Secure-Mail™ section.

    Once you have completed your Email Message and Secure-Mail™ sections of the message (both are optional) click Send Message.

    Support Notes

    You will not be able to click Send Message until all files have completed uploading.

    Remember that any information entered in the Email Message text box will be delivered via traditional email and is not considered secure.

    Maximum file size for attachments is 500 megabytes.


Powered by Zendesk